These shoes have been in frequent rotation this summer, especially on days my pedicure looks worse for the wear. (Read: most days! Who has time to let toe nails dry for two hours?) While I do like my huarache style sandals by Nisolo, I have one significant hang up.
WHAT I LIKE
The leather is super soft, and as one reviewer wrote, it’s buttery. The color is great, and the sole, while not super supportive is definitely softer than most flats or flat sandals. These shoes are pretty versatile, they go well with jeans, shorts, and casual skirts.
WHAT I DON’T LIKE
My biggest problem with these shoes is that they stretched way the heck out! I have heel pads in the back of these shoes (one shoe has two!) and they are still on the floppy side. Sadly this means they are more like slippers than a nice shoe. I wish the fit was better so I could wear them in a nicer scenarios (for example out to dinner instead of grocery shopping). For the price I paid for them I want them to fit perfectly and I want to love them.
I hemmed and hawed over which size to order, even emailing the company for measurements before making my purchase. They were kind and prompt with their emails, but I wish so badly they had steered me toward sizing down. About a month or so after my purchase I emailed them again politely suggesting they note on their website that the shoes stretch out. They again kindly emailed me back letting me that was already listed under their “sizing and fit” section. Somehow I did not see it when studying the fit before placing my order.
Still feeling unsatisfied and a little bit unheard I decided to leave a customer review because I don’t want anyone else to end up in my camp – spending nearly 100 bones on shoes that don’t fit well. Needless to say I did not give five stars, and shared my honest experience. I didn’t see my review get published to their site, but I did notice they changed their sizing recommendations to say “We recommend going down a half size.”
ABOUT THE COMPANY
Nisolo believes in radical transparency when it comes to the manufacturing practices, and treating producers well. They strive for beautiful and useful products. The Ecuador sandal is made by hand in Peru. Lots of thumbs up for this!!
THE BOTTOM LINE
For customers: The Nisolo Ecuador Huarache sandal is really nice and well-crafted. They look great and standout amongst big retailers. If you are going to order make sure you size down and that they are snug when you get them.
For the company: Consider publishing all reviews so customers can get the full perspective before ordering, not just the positive ones. Additionally, posting a size chart for customers to get a good perspective on which size to order would be very beneficial. Saying the shoes fit “true to size” was not very helpful when I ordered. I am happy to see the website now recommends customers to order a half size down.
Since publishing this post I decided to contact the company directly and share my concerns and grievances. They seemed to take my words to heart and did offer me a $30 credit at Nisolo.